AEG Live

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Privacy Policy


The purpose of this privacy policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you.

General Overview

AEG Live is committed to protecting your privacy. We use the information we collect about you to facilitate commercial transactions and to provide you with a more personalized experience. We have created this privacy policy statement in order to demonstrate our firm commitment to protecting the privacy of all of our customers and visitors. The following Privacy Statement discloses the information-gathering and dissemination practices and policies of AEG Live.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, we either collect and transfer personal information to a service provider you have selected, or you may visit other merchants through links on our site who may collect and use your personal information. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

Please read the following to learn more about our data collection policies and practices.

  1. Types of Information that may be collected
  2. How is information collected
  3. How we use the information we collect
  4. With whom the information may be shared
  5. What choices do I have about AEG Live collecting, using, and sharing my information
  6. What security precautions are in place to protect against the loss, misuse, or alteration of your information
  7. Chat Rooms, Forums, and Message Boards
  8. Links to other Websites
  9. A special note for parents concerning privacy
  10. Limitation of Liability
  11. Notification of changes and acceptance of the Privacy Policy
  12. Correcting and updating personal information
  13. Whom do I contact with questions or concerns about this privacy policy

Types of information that may be collected

The personally identifiable information we collect is used to facilitate delivery of products and/or services to our customers. In the process of providing these products and/or services, we require our customers to provide certain personally identifiable information. Specific details may include, but is not limited to the following and may be subject to change:

How is the information collected

We may collect information from you in several different areas on the Site, including but not limited to those described below:

How we use the information we collect

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content and layout. We believe these uses allow us to improve our site and provide better service to our customers.

We may occasionally use a customer's email address and, in rare situations mailing address or phone number, to contact a customer regarding administrative matters or notices.

We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

With whom the information may be shared?

Information we collect may be accessed by a variety of parties, depending upon the project for which the information was originally collected, the terms of that engagement, and the policies into or out of which the consumer has opted. From time to time, we may send you offers from AEG Live , its affiliated properties, and our promotional partners based on the information you have provided us. In addition, we may provide information we collect about you with third party companies regarding promotions, sweepstakes and other opportunities / offers. These third parties are subject to stringent data security and confidentiality requirements.

While we believe this disclosure of your information will result in opportunities that may be of interest to you, you have the right to tell us not to give your information to any third party. If you want AEG Live to keep all of your information we have collected confidential and not share it with any third party, please either email us or mail your written request to:

AEG Live Internet Privacy Policy 1100 South Flower St. Suite 3200 Los Angeles, CA 90015

or email: internetpolicy@aeg-la.com

Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request. After your request has been fulfilled, the only disclosures we will make are those required by law.

What choices do I have about AEG Live collecting, using, and sharing my information?

It is possible for you to use much of our site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity at the time we collect your information -- to limit e-mail communications from AEG Live and from our third-party partners. You can request at any time that AEG Live not send future e-mail to you either by unsubscribing from the communication or by contacting us at internetpolicy@aeg-la.com. Also, as mentioned above, there are ways to limit the information collected through technology -- though some of our features won't work if you decide to do this.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

We use industry standard efforts to safeguard the confidentiality of your personally identifiable information. However, please keep in mind that "perfect security" does not exist on the Internet and/or the World Wide Web.

Chat Rooms, Forums, and Message Boards

The Site may make chat rooms, forums and message boards available to its users. You are not required to provide any personal information when using these areas but you may choose to do so. If you post personal information online, it will be publicly available and you may receive unsolicited messages from other parties. AEG Live cannot ensure the security of any information you choose to make public in a chat room, forum, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy. Please exercise caution when deciding to disclose personal information in these areas.

Links to other Websites

You should be aware that when you are on the Site you could be directed to other sites beyond our control. For example, if you "click" on a banner advertisement, the "click" may take you off the Site onto a different Website. This includes links from advertisers, sponsors and partners that may use the Site's logo as part of a co-branding agreement. These other Websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a Website that is linked to our Site, you should consult that site's privacy policy before providing any personal information.

A special note for parents concerning privacy

We do not encourage children to participate in providing us with any personally identifiable information. We ask that children (12 years of age and under) do not submit any personal information to us. If you are a minor under the age of 13 years, please use our services only under the approval and supervision of your parents or legal guardian(s).

We support the guidelines and regulatory requirements provided in the Children's Online Privacy Protection Act (COPPA): http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/index.html

Limitation of Liability

By providing us with any personal information you expressly and unconditionally release and hold harmless Anschutz Entertainment Group, Inc., AEG Live LLC, and its subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while AEG takes efforts to ensure the proper and appropriate use of AEG data provided by AEG to third party companies, promotional partners or vendors, AEG is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by AEG or the above-mentioned non-AEG entities.

Notification of changes and acceptance of the Privacy Policy

By using this Site, you signify your agreement to the terms of our privacy policy. AEG Live may change this policy from time to time. If so, any such changes will be posted on this page, so that AEG Live may keep its users informed of its information collection practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Site shall constitute your acceptance of such revised privacy policy.

Correcting and updating personal information

If your personally identifiable information changes (such as your zip code), or if you no longer desire to access our Site, we will endeavor to provide a way to correct, update or remove the personal data you have provided to us. This can be done by making changes to your profile, by using an option out message in an email, or by emailing us at internetpolicy@aeg-la.com. Please click here to make any changes to your profile and/or opt out of The Home Depot Center.

Whom do I contact with questions or concerns about this privacy policy

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact The Home Depot Center by sending a letter to:

Attn: Privacy Policy AEG Live
1100 South Flower St. Suite 3200 Los Angeles, CA 90015

You may also contact us by e-mail at internetpolicy@aeg-la.com